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AITech Interview with Pete McLain, Chief Strategy Officer at Caregility

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Kindly brief us about yourself and your role as the Chief Strategy Officer at Caregility.

I have over a decade of experience in telehealth video and communications solutions with 20 years of overall experience in the healthcare industry. I have served in various strategic, business development, and sales leadership positions at healthcare technology manufacturers such as Rubbermaid Healthcare, C Port Solutions, Johnson & Johnson, DePuy, and Zimmer. I now lead the overall product and solutions strategy at Caregility, driving innovation, value, and business expansion in the healthcare market. I joined Caregility in 2014 to build out our strategy as a video conferencing company and how we use video as a way to deliver patient care. As the industry has evolved, we are now developing a strategy for how AI fits into care delivery – and that is exciting.

How will AI technology transform the healthcare industry in the next 5-10 years?

I have to start by asking,”What do we mean by AI?” AI can mean so many different things to different people – from artificial intelligence to ambient intelligence, as well as augmented intelligence. Many people think of the movie “iRobot” and are under the impression that robots are now going to be replacing doctors and nurses and providing care. I don’t believe that is going to happen in the next 5-10 years. These technologies are not about transforming healthcare, but instead, enhancing healthcare. I don’t think AI is going to fundamentally transform the industry to where it will be completely different from what it is today. But I do expect it to be enhanced quite a bit. So I would disagree with the word transform.

What are some of the biggest challenges that healthcare providers face when implementing AI solutions?

I believe we need to go back to the basics. The job of healthcare providers or clinician teams is to care for patients. So the approach to AI should center on whether AI can help provide better care for patients. The biggest challenge is how to leverage AI in a way that will help deliver care. As an example, AI might detect medical issues that are impacting a patient and send alerts or alarms to the doctor or nurse. If some of those alerts are false, meaning they weren’t there or they’re not accurate, then that becomes a distraction to the caregiver and for the patient. AI needs to be able to help enhance patient care, and help make things easier for the caregivers. AI is not going to ever replace the caregiver, because healthcare decisions will always need to be made by humans and delivered through humans. But where AI can help is by supporting some of the rudimentary tasks that need to be performed by doctors and nurses – freeing them up to spend more time with their patients.   

Another big challenge I see for providers is determining which AI solutions will still be here a year from now. When the pandemic first started, everybody shifted to providing telehealth solutions, and suddenly everyone seemed to be a telehealth company. There is the risk that we start to see that with AI solutions.  

At the end of the day, though, it is about delivering the best care to patients.  

To Know More, Read Full Interview @ https://ai-techpark.com/pete-mclain-caregility-aitp-interview/ 

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