Market Analysis

Market Research Future (MRFR) estimates the global telecom service assurance market to achieve USD 13.2 billion at a 9.30% CAGR from 2020 to 2027 (forecast period).

Rise in the Number of Cell Cellular/ Mobile Subscribers

The expanding mobile subscriber base is driving the telecom service assurance market. According to the GSMA, The Mobile Economy 2019 report, there were roughly 5.1 billion new mobile subscribers in 2018, with smartphones accounting for 60% of the connections, and the number is expected to reach nearly 6 billion in 2025, with smartphones accounting for an 80% share. The increased use of smartphones creates a massive increase in wireless data traffic, necessitating the need for telecom service assurance solutions to handle this expanding traffic volume. Telecom service assurance solutions improve network optimization and provide an amazing customer experience. To address the needs of the expanding number of subscribers, telecom companies have made significant investments in telecom service assurance solutions.

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Key Players

The key players operating in the global telecom service assurance market are Huawei Technologies Co., Ltd (China), Hewlett Packard Enterprise Development LP (US), Accenture (Ireland), Comarch SA (Poland), IBM (US), VMware (US), TEOCO Corporation (US), Nokia (Finland), NETSCOUT Systems, Inc. (US), Anritsu (Japan), Centina Systems (US), Enghouse Networks (US), Infovista (US), NEC Corporation (Japan), and MYCOM OSI (US).

COVID-19 to Positively Impact the Global Market

The telecom industry is suffering the impact of the COVID-19 outbreak. Due to the worldwide lockdown, fixed broadband networks have taken up the lion’s share of the responsibility for keeping the people connected. Working from home (video conferencing, collaboration, and VPNs), learning from home (video conferencing and collaboration, and e-learning platforms), and entertainment all added to a 30-40% increase in network traffic overnight (online gaming, video streaming, and social media). Telecommunications companies are facing issues as a result of a worker shortage and a decline in currency exchange rates.

The COVID-19 outbreak has had a significant influence on economies and societies in a short period of time. With offices, educational institutions, and manufacturing units closing indefinitely, significant sports and events being delayed, and work-from-home and social distancing rules in effect, businesses are constantly searching for solutions to help them through these difficult times.

Market Segmentation

The global telecom service assurance industry has been segmented on the basis of components and vertical.

Based on the component, the global telecom service assurance market has been segmented into products and services. 

Based on deployment, the worldwide telecom service assurance market has been segmented into cloud and on-premise. 

Based on operator type, the telecom service assurance market has been segmented into the mobile operator and fixed operator. 

Regional Analysis

The regional analysis for the global telecom service assurance has been done for North America, Europe, Asia-Pacific (APAC), and the Middle East & Africa, and South America.

The market in North America accounted for the largest market share in 2018, and it is expected to register high growth during the forecast period. The key driving factors for the growth of the Telecom Service Assurance Industry in the region include the growing demand for such solutions among various communication service providers in the US, Canada, and Mexico.

The market in Asia-Pacific is expected to record the highest CAGR during the forecast period. For the purpose of analysis, Asia-Pacific has been categorized as China, Japan, India, and the rest of Asia-Pacific. This growth can be attributed to the growing number of companies in the region and their need for efficient management of queues.

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