Introduction

Ever wondered how your hotel stay feels so smooth—from check-in to checkout?

The answer lies in hotel and hospitality management software market, valued at USD 3.63 billion in 2023 and projected to reach USD 6.88 billion by 2032, growing at a CAGR of 7.40%. With cloud platforms, AI-driven automation, and mobile-friendly tools, hotels are transforming how they manage reservations, housekeeping, billing, and guest experiences.

Would you prefer a hotel that uses tech for faster service, or do you still value traditional face-to-face hospitality?

Key Players

Several global leaders are shaping this transformation. Oracle (OPERA Cloud PMS) and Microsoft (Dynamics 365 Hospitality Accelerator) are powering centralized hotel operations, while Cloud beds, Mews, and Hotelogix are helping smaller hotels go digital. Agilysys and StayNTouch are making guest services more mobile-friendly, and Amadeus IT Group and Sabre are improving reservations and distribution systems.

With such a diverse set of players, who do you think has the edge in creating the perfect balance between technology and human touch?

Segmentation

The market is segmented by type, deployment, and end-use. In 2023, property management systems (PMS) led with 25% share, as they automate key hotel functions like bookings and housekeeping. Meanwhile, central reservation systems are growing fastest, driven by the need to manage multi-channel bookings. By deployment, cloud solutions dominate with 54% share thanks to scalability and cost-effectiveness, while hybrid models are gaining traction for balancing security with flexibility. Hotels are the largest end-users, but restaurants and bars are catching up fast with mobile ordering and real-time inventory tracking.

Would you trust cloud-based systems with your personal data, or do you feel on-premise systems are still safer?

About Us

In the fast-paced business biospheres, businesses need to constantly evolve to grow and stay relevant. At S&S Insider, we believe in adopting a data-oriented approach to aid organizations be familiar with the nerve of the industry.

E-mail ID – Info@snsinsider.com

Contact Info - +1-415-230-0044