Contact Center Analytics Market to Set New Global Standards by 2030

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2025-04-29 09:16:55 - Translate

Market Overview Contact center analytics refers to a suite of tools and techniques used to collect, analyze, and report customer data from various interaction channels—voice, email, social media, and chat. These tools empower organizations to monitor agent performance, identify service bottlenecks, gauge customer sentiment, and improve the overall contact center strategy. According...

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