Customer Experience Management: Shaping the Future of Digital...

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2025-09-19 06:18:45 - Traduire

Customer Experience Management: Shaping the Future of Digital Engagement

Introduction Did you know the Customer Experience Management (CEM) Market was valued at USD 13.4 billion in 2023 and is projected to reach USD 47.83 billion by 2032, growing at a strong CAGR of 15.2%? The rapid adoption of AI, ML, AR, and IoT is transforming how businesses understand and engage with their customers. From predictive analytics to omnichannel strategies, organizations are...

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