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martechcubejohn adicionou um novo artigo Outro
2024-11-11 06:29:02 - Traduzir

Your brand lives (or dies) in the contact center
Branding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly impact...

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